Returns, refunds and cancellations

Digital DreamBooks and Co-Create books

Digital books are created on demand. You may ask to cancel before paid generation begins. Once generation has started, the purchase is generally non-refundable because DreamInk has begun producing the personalized content.

• If generation fails because of a DreamInk technical error, we will regenerate the affected content, restore the relevant credit, or issue a refund where appropriate.
• If you believe the delivered digital product is missing or materially incomplete, contact support so we can review the project and payment record.
• Creative preferences that remain within the reviewed brief are handled through the review and revision tools included with the selected product.

Personalized hardcover cancellations

Contact us as soon as possible if you need to cancel or correct a hardcover order. We can usually help while the order has not yet been submitted to the print partner. Once production has started, cancellation, address changes, and content changes may no longer be possible.

• Review the final book, shipping address, print quote, and delivery estimate before confirming the order.
• Personalized books cannot normally be returned or refunded because of customer-approved content, source-image quality, an incorrect address supplied at checkout, or ordinary screen-to-print colour differences.
• Any additional rights provided by the law that applies to your purchase remain available.

Damaged, incorrect, or lost hardcover orders

If a hardcover arrives damaged, is the wrong item, differs materially from the locked digital proof because of a production error, or appears lost after the carrier window, contact DreamInk support. We will review the order with the print and delivery partners.

• Include your order number and a short description of the problem.
• For damage or printing problems, include clear photographs of the book and packaging where possible.
• Depending on the evidence and order status, the resolution may be a correction, reprint, replacement, or refund.

Refund timing

Approved refunds are sent to the original payment method. Stripe and the customer's bank control how long the credit takes to appear after DreamInk issues it. We will confirm the refund by email when it has been initiated.

Request help

Contact DreamInk before the order moves further

Email hello@dreamed.ink with the account email and order or project number. DreamInk, Inc. will review the payment, generation, print, and delivery status before confirming the available resolution.